Smarter IT for State & Local Government: Turning Device Data & Employee Insights Into Action
In this webinar on smarter government IT, RavenTek’s Ryan Coleman and Zach Holloway discussed how government leaders utilize ManagedDEX, a digital employee experience (DEX) solution that reduces downtime, accelerates troubleshooting, and supports digital transformation. Attendees learned how to: Proactively resolve issues to minimize disruptions and improve user experience Empower IT teams with AI-driven, proactive operations and continuous monitoring […]
Diagnosing Digital Experience Issues at Scale
The Complexity of Diagnosing Issues in Today’s Digital Workplace Modern work environments rely on a complex mix of cloud platforms, devices, and collaboration tools. This digital sprawl creates opportunity—but also increases the likelihood of digital experience issues that hinder productivity. Employees might experience lagging applications, connectivity drop-offs, or bottlenecks that are difficult to pinpoint—especially across […]
Smarter Device Refresh: Balancing Costs and Employee Productivity
How to Optimize Device Refresh Decisions with Real-World Data Why Device Refresh Planning is More Complex Than It Looks Replacing employee devices on a fixed schedule may seem efficient—but in reality, age-based refresh cycles often lead to waste. Some systems get replaced too soon, others too late. Productivity dips, support tickets spike, and costs pile […]
Best Practices for a Better Digital Employee Experience
5 Best Practices to Improve Digital Employee Experience Why Digital Employee Experience (DEX) is a Strategic Priority From logins to load times, the digital experience has a direct impact on how employees feel and perform at work. But managing that experience at scale—across devices, applications, and hybrid work environments—requires more than just great tools. It […]
3 Powerful Use Cases for Implementing a Digital Employee Experience Strategy
Why a Strategy-First Approach to DEX Matters Digital Employee Experience (DEX) isn’t a single tool or platform—it’s a strategic discipline that blends IT performance, employee sentiment, and workplace productivity. But too often, organizations treat DEX as a technology rollout rather than an insight-led initiative. The most successful organizations approach DEX with intentionality. They measure what […]
Closing Visibility Gaps in the Digital Employee Experience
How to Identify and Eliminate Digital Employee Experience Visibility Gaps Why Visibility Gaps Hold Back DEX Digital Employee Experience (DEX) depends on more than just technology availability—it’s about how employees actually experience and interact with that technology every day. But too often, organizations lack a clear view into those interactions. Blind spots emerge. Friction builds. And issues […]
Why DEX Leadership Matters Now More Than Ever
What It Takes to Lead in Digital Employee Experience What is Digital Employee Experience (DEX)? Digital Employee Experience (DEX) is the sum of the tools, technologies, and workflows employees engage with in their daily digital lives. From communication apps to automated processes, DEX shapes how efficiently and happily people work. In a competitive talent landscape, […]
Top 5 Digital Frustrations Employees Face and How to Solve Them
Improve Digital Tools to Enhance Employee Productivity and Satisfaction In today’s modern workplace, employees increasingly depend on digital tools and technologies for daily work activities. However, not all of them are user-friendly and efficient, and it’s not always a top business priority to improve digital tools, leading to frustrations that can impact productivity and employee satisfaction. […]